About Us This web site is owned and operated by Just Schoolwear who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
JUST SCHOOL WEAR (HEAD OFFICE)
UNIT 3 , CALVERTON BUSINESS PARK
Fax: 0845 2804 979
VAT Registration Number 84755101
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling If sent by courier, the delivery company will attempt delivery of your School Uniform order twice and will leave you a card each time to tell you that they have attempted delivery, or they will leave you a card to tell you that they have left it at a secure area of your property (if requested). After the second failed attempt your School Uniform order will be returned to us and we will contact you to advise.
If sent by Royal Mail your postman will attempt one delivery and will leave you a card so that you can contact them and arrange a redelivery or to collect it from your local Royal Mail depot.
Delivery Schedule We will deliver the Goods within a reasonable time of the date set out in our acceptance of
the order or on which we notify you that the Goods are ready.
Delivery of the order shall be completed when we deliver the Goods to you or to another
We will take reasonable steps to meet the delivery date in clause 4.1. However, occasionally
delivery may be affected by factors beyond our control and so cannot be guaranteed. We will
let you know if we become aware of an unexpected delay and will arrange a new delivery
date with you.
If you fail to take delivery of the Goods within 14 calendar days of the date on which we notify
you that the Goods are ready, then, except where this failure is caused by our failure to
comply with these Terms or by an event beyond your control:
(a) we will store the Goods until delivery takes place and may charge you a reasonable
sum to cover expenses; and
(b) we shall have no liability to you for late delivery.
If we are not able to deliver the whole of the order at one time due to operational reasons or
shortage of stock, we will deliver the order in instalments. We will not charge you extra
delivery costs for this. If you ask us to deliver the order in instalments, we may charge you
extra delivery costs.
Each instalment shall constitute a separate contract. If we are late
delivering an instalment or one instalment is faulty, that will not entitle you to cancel any
Back Orders If your item is not in stock, we will back order for you.
Tax Charges 20% VAT is Applicable were relevant.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 14 days no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115-965-2869 or fax us on 0845 2804 979 or write to us at:
JUST SCHOOL WEAR (HEAD OFFICE)
UNIT 3 , CALVERTON BUSINESS CENTRE
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may use personal data for automated decision making; we may send you emails based on your purchasing .
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
If you have any questions or concerns, please do not hesitate to contact us 0115-965-2869.
Returns Policy Our returns policy is 21 working days from despatch of Goods. If you wish to return Goods for credit you must first fill out a returns form. All Goods being returned should be posted at a Post Office please ensure that you have either a proof of postage from the post office or the goods are sent as signed for.
Our returns Address:
JUST SCHOOL WEAR (HEAD OFFICE)
UNIT 3 , CALVERTON BUSINESS PARK
INCORRECTLY ORDERED GOODS:
Goods which are not defective or damaged; we will refund you the amount paid for the purchase of Goods provided that the Goods are returned within 21 working days, complete, unused and in good condition with the original tags attached. Please note Goods with Special Order Terms (including named Goods) are only refundable or exchangeable if Goods are found to be faulty. This does not affect your statutory rights.
DEFECTIVE or DAMAGED GOODS:
We ask that you allow us to repair, replace or refund you for the purchase price paid for any Goods which are found to be defective, incorrect or damaged on delivery. If the Goods are defective, incorrect or damaged on delivery, please notify us within 3 working days of any problem and return the Goods to us.
For the sake of clarity, please note we will refund the postage on defective or damaged goods.
Refunds will be made via the same channel that you used for payment of the order. We will notify you via e-mail when we have processed your return and refunded your money. This may take up to 10 working days.
If you require a replacement item, we would advise you to make a separate order online since this will ensure the fastest delivery time.